privacy statement and cookie policy

This Privacy Statement applies to the personal information of Crystal’s Aura Skin Squad Members. References to “Crystal’s Aura”, “us”, “we” or “our” in this Privacy Statement mean Roots & Beginning (Pvt) Ltd/Crystal’s Aura who is a controller of your personal information. This means Crystal’s Aura will decide the purposes for which and the ways in which your personal information is processed.

Depending on your role, your personal information may also be processed by Skin Squad Managers/Partners/Directors as independent controllers of your personal information. This means that Skin Squad Managers/Partners/Directors may, independently from Crystal’s Aura’s business operations, process your personal information for purposes they decide and in ways that they decide. For example, your personal information may be processed by Managers/Partners/Directors to enable them to support your Crystal’s Aura business. Skin Squad Managers/Partners/Directors will generally use your personal information in a way which is compatible with this Privacy Statement. If they use your personal information in a different way, they are required to provide you with further privacy information to comply with their own legal obligations under data protection laws.

When using the term “personal information” in this Privacy Statement, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold. We obtain this information either directly from you or from Consultants/Managers/Partners/Directors who may provide it to us. We may collect the following personal information about you:

Personal information we collect about you

We may use Personal Information: Your name and contact details (title, surname, first name, any other name(s), postal address, an alternative delivery address, e-mail address, telephone numbers); Your date of birth; Your banking details; Information on your purchases from Crystal’s Aura, commission and discount records and your reporting line information, as well as information about your preferences for particular types of products The communications you exchange with us (for example, your emails, letters, calls, or posts and messages on social media. This may include communications with your Team Leaders which are shared with us); Information about how you use our website. 

Crystal’s Aura will not sell or rent your personally identifiable information to anyone.

In all other cases, the only information we will ever disclose to third parties (e.g. advertisers) is aggregate information about our users. Aggregate information will never identify you. It only identifies the user population in general terms, e.g. 62% males visit a particular site.

We are not responsible for the privacy practices or the content of sites linking out of the Crystal’s Aura site.

Crystal’s Aura may place small text files called ‘cookies’ on your device when you visit our website. These files do not contain personal data, but they do contain a personal identifier allowing us to associate your personal data with a certain device. These files serve a number of useful purposes, including tailoring our website’s functionality to you personally by letting us remember your preferences. Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary. For more information on how we use cookies and how you can remove them, read our Cookie Policy at www.crystalsaura.shop.

Customer information purpose of use

To complete and fulfill your order, or otherwise provide you with products or services, for example, to process your payments, have your order delivered to you, communicate with you regarding your purchase and provide you with related customer

How and why we use the personal information that we collect

We may disclose your Personal Information:

For Skin Squad Affiliate Consultants/Managers/Partners/Directors we use your personal information for the following purposes: To fulfill your orders, provide appropriate commissions, discounts and incentives and manage your Member account.

If you object to the use of your personal information to fulfill any of the purposes set out above, please contact us. Whilst your decision to provide your personal information to Crystal’s Aura is generally voluntary, if you do not provide certain information, we may not be able to accomplish some of the purposes outlined in this Privacy Statement. For example, we need to know your name and postal address before we can post products to you, and we need to know your payment details so that we can take payments from you when you buy products.

How we may share or transfer the data we collect

We may use Personal Information:

Crystal’s Aura customers

Crystal’s Aura Skin Squad Affiliate Consultants/Managers/Partners/Directors; 

To suppliers providing services to us in order to help us run our business and improve our services and your independent sales representative experience (such as credit reference agencies that perform credit and identity checks for us); and government authorities. This sharing will be for the purposes set out above or to comply with specific legal obligations to which we are subject.

If you choose to link to third party websites via our website, third parties may collect information about your use of our website. Similarly, where you choose to interact with Crystal’s Aura content on social media, third parties may collect information. Information collected by third party social media services is governed by the privacy policies of those third parties. Where you are directed to a third party’s website by Crystal’s Aura, Crystal’s Aura is not responsible for the processing of your personal information by any third party.

How long we keep your personal information

When you place an order with us, we use your personal information to fulfill that order and provide appropriate commissions, bonuses, discounts and incentives. This is to meet our contractual obligations to you. We may also use your information to carry out an identity check before we provide you with credit for our products and a credit check to pursue or defend any legal claim, including to pursue any debt owed by you, in order to meet our business interests in ensuring we can exercise our legal rights appropriately

To communicate with you and manage our relationship with you

We may contact you by email, SMS or telephone for administrative or operational reasons, for example in order to send you confirmation of your order and your payments. This is to meet our legitimate business interests in sharing relevant information with you, and ensuring you are up to date with your orders.

To personalize and improve your Skin Squad Member experience

We may use your personal information in order to tailor our service to your needs and preferences and to provide you with a personalized Skin Squad Member experience. For example, you may provide us with specific delivery preferences about where your order should be left. We may also collect information on how you use our website. This is to meet our business interests in showing you products that will be most useful to you, and to answer any questions you have most effectively

To inform you about our products and offers that you may like

To help you sell Crystal’s Aura products to your customers, we may contact you by email, SMS or telephone about our products and offers. We may use the information we have about you (including your purchasing history) to build a profile about your preferences and to send you products and offers tailored to you to ensure that we run our business most effectively. If you do not want to receive marketing communications from us, please contact us.

To improve our services, fulfill our administrative purposes and protect our business interests

The business purposes for which we will use your personal information include accounting, billing, audit, ID verification, fraud screening, safety, security and legal purposes, statistical and marketing analysis, systems testing, maintenance and development. This will include the use of your personal information to comply with our legal obligations, for example, our obligation to maintain tax records. Where there is no specific legal obligation we are required to meet, we process this personal information to meet our legitimate interests in managing our business and keeping our records accurate and up to date

If you are a Skin Squad Member, in addition to the purposes set out above, your personal information may be used by Crystal’s Aura to support the businesses of other Representatives and in particular the reporting of sales performance data. Your personal information will be used and stored by Crystal’s Aura for the length of your association with Crystal’s Aura and for a length of time needed after to take into account any ongoing obligations we may have (e.g. to store the information for accounting purposes) or the length of time given to commence or defend any legal claims. If you would like more specific time-scales please contact us. We will stop processing your data for direct marketing, including profiling activities, if you object to such processing of your data or if you withdraw your consent to processing, where your consent has previously been obtained.

Your responsibilities

To ensure that we can keep your personal information up to date, please inform us promptly of any changes to your personal information. As an independent sales representative, you are legally responsible for the personal information that you hold through the course of your business belonging to customers, Affiliates, Consultants, Managers, Partners, Directors and any other individuals. You agree to comply with all applicable data protection laws in respect of the personal information collected, received, processed and stored by you. You will not use any personal information for any purpose which is incompatible with this Privacy Statement

Your rights

You have a right to request access to the personal information that we hold about you and to have any inaccurate personal information we hold about you rectified. You may also have the right to restrict the processing of your personal information, to port your personal information to another controller or to have your personal information erased.

If you have an issue or complaint about how we handle your personal information, please contact us. In the event we are unable to resolve the issue then contact your local data privacy supervisory authority.

How to contact us

If you have any questions, comments or requests regarding this Privacy Statement please write to us on the address(es) provided in this website.

Changes to this Privacy Statement

We may make changes to this Privacy Statement from time to time. We will publish any new version of this Privacy Statement on our website.

WEBSITE COOKIES

Crystal’s Aura may place small text files called ‘cookies’ on your device when you visit our website. These files do not contain personal data, but they do contain a personal identifier allowing us to associate your personal data with a certain device. These files serve a number of useful purposes, including tailoring our website’s functionality to you personally by letting us remember your preferences.

Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary.

Cookie Policy

This Cookie Policy describes the different types of cookies that may be used in connection with the website from which you are accessing this Cookie Policy (the “Site”), and how you can manage them. We may change this Cookie Policy at any time. Please take a look at the “LAST UPDATED” legend at the top of this page to see when this Cookie Policy was last revised. Any changes to this Cookie Policy will become effective when we make the revised Cookie Policy available on or through the Site.

What Cookies Do We Use

Below we list the different types of cookies that may be used on the Site. Cookies can be categorised into 4 main types.

Strictly Necessary Cookies.

These cookies are essential for the Site to work and enable you to move around it and to use its services and features. Without these cookies, the Site will not perform as smoothly for you as we would like it to and we may not be able to provide the Site or certain services or features that you have specifically requested. The table below sets out some examples:

Performance Cookies.

These cookies collect information about how visitors use the Site. The information collected is anonymous and is only used to improve how the Site works. For example, such cookies show us which are the most frequently visited pages on the Site, help us record any difficulties visitors have with the Site, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Site, rather than the usage of a single person. The table below sets out some examples:

Functionality Cookies.

These cookies allow the Site to remember choices you make when using the Site. Such cookies enable us to provide enhanced, more personal features, for example, they can remember your marketing preferences, such as opting in or out of marketing emails. These cookies can also be used to remember changes you have made to text size, fonts and other parts of the Site that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. The table below sets out some examples:

Targeting or Advertising Cookies.

We may use third party advertising companies to serve ads when you visit our Site. These companies may place or recognise a unique cookie on your computer or mobile device. These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

Note that to the extent information collected through cookies constitutes personal information, the provisions in our Privacy Statement apply and complement this Cookie Policy.