shipping and returns

1. Representative Delivery

If your local Skin Squad Consultant “Representative” offers Free Personal Delivery with online order, you will be able to select this option at checkout during the online order process. Your Representative will contact you to confirm price, arrange delivery time, location and payment options. You can contact your representative at any time with queries about your order.

Representative Terms of Sale

• You have chosen to shop with a Representative and receive your products directly from him/her.
• When you click on the “Send Order” button Crystal’s Aura will send the order to your Representative. It is then up to the Representative to contact you to confirm the price, payment methods, delivery times and any other relevant information.
• If this is your first order with a Representative, your chosen Representative will have 24 hours to accept you as a new customer otherwise your order will be transferred to another Representative for fulfillment.
• If this is not your first order with a Representative, your chosen Representative will have 3 days to accept your order otherwise it will be transferred to another Representative for fulfillment.
• This is to ensure you receive an optimum level of service from a Representative. However, if you do not want to receive your order from the new Representative you can tell them this when they contact you.
• The contract for sale will be between you and your Representative. This means that if you have any questions about your order you must discuss them with your Representative. If you wish to cancel your order or return any products, this also must be done through your Representative.
• Your Skin Squad Representative is an independent, self-employed individual. As a result, Crystal’s Aura is not liable to you for any losses, damages, costs, expenses (whether direct or indirect) arising out of the acts or omissions of your Representative, even if Crystal’s Aura has been advised of the possibility of such losses, damages, costs or expenses. This does not affect your statutory rights.

1. Direct Delivery to your door

• You can now shop online, pay us directly through our secure payment options, and choose one of our direct delivery options, standard or express to your doorstep at a small additional fee. Every order will still be linked to a representative, but using this option, you choose not to receive delivery from her.
• Direct Delivery is available nationally, with some areas are excluded. You will be notified if it falls in the excluded areas. The representative and pick up locations will still be available.
• Free delivery is for promotion periods only and may be activated or deactivated at Crystal’s Aura discretion. Minimum spend to qualify for Free Delivery may also vary from promotion to promotion and may be changed at any time. Free Delivery is limited to Standard Delivery only and the terms and conditions associated with it. Certain areas may be excluded.