Crystals Aura

Terms and conditions

This site is operated by Roots & Beginnings (Pty) Ltd under the business brand Crystal’s Aura. 

We provide Crystal’s Aura website users with access to content and services related to us and our products, including audio visual content, images, forums, text, data and other similar content and services (such content and services, collectively, the “Services”). Please read these Terms and Conditions of Use (the “Agreement”) carefully before using the Crystal’s Aura Website. By using this website, you agree to be bound by this Agreement. If you do not agree to the terms and conditions of this Agreement, please do not use the website. By using the website, you affirm that you are of legal age to enter into this Agreement or, if you are not, that you have obtained parental or guardian consent to enter into this Agreement. If you are not of legal age to enter into this Agreement and have not obtained parental or guardian consent to enter into this Agreement, then you may not use the Crystal’s Aura Website.

We reserve the right to change this Agreement, in whole or in part, from time to time at our sole discretion, and to provide you with notice of such change by any reasonable means, including without limitation by posting the revised draft of this Agreement on the Crystal’s Aura Website. Your continued use of the Crystal’s Aura Website following the posting of changes to this Agreement will mean that you accept those changes, provided that any material change to this Agreement shall not apply retrospectively to any claim or dispute between you and us in connection with this Agreement that arose prior to the “LAST UPDATED” date applicable to that version of this Agreement in which we included such material change. If you do not agree to such changes, you may not use the Crystal’s Aura website. We may, at any time, modify or discontinue all or part of the website; charge, modify or waive fees required to use the website; or offer opportunities to some or all Crystal’s Aura website users, subject to any restrictions placed on our exercise of such rights under applicable law.

Skin Squad Member Application

By applying to become and accepting benefits as a Member, the Applicant agrees to be bound by the Terms and Conditions of this Agreement as they now exist or may be amended in future.

The “Skin Squad Member Agreement” means the agreement (collectively with any terms and conditions attached thereto or incorporated therein) between Crystal’s Aura and a Skin Squad Affiliate/Consultant/Manager/Partner/Director pursuant to which such individual was appointed as a Crystal’s Aura Skin Squad Member.

Description of goods and/or services: Crystal’s Aura is a business brand operating under Roots & Beginnings (Pty) Ltd, that sells high quality personal care and wellness products at wholesale prices to independent sales representatives.

For purposes of this Agreement, the following terms have the following meanings:

Delivery policy: Subject to availability and receipt of payment, requests will be processed within 5-10 business days and delivery confirmed by way of email and SMS (for e.g. booking number and must mention the use of courier and/or postal services and associated costs, if applicable.)

Return and Refunds policy: The provision of goods and services by Crystal’s Aura is subject to availability. In cases of unavailability, Crystal’s Aura will refund the client in full within 30 days. Cancellation of orders by the client will attract a 0 % administration fee.

Customer Privacy policy: Crystal’s Aura shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Cybersecurity and Data Protection Bill of 2019 The Bill may be downloaded from:  

Payment options accepted: Payment may be made via Visa, MasterCard, Paypal, Cash or by bank transfer into the Crystal’s Aura bank account, the details of which will be provided on request.

Card acquiring and security: Card transactions will be acquired for Crystal’s Aura via Softwarehouse (Private) Limited t/a Paynow who are an approved payment gateway in Zimbabwe. PayNow uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to to view their security certificate and security policy.


Customer details will be stored by Crystal’s Aura separately from card details which are entered by the client on Paynow’s secure site. For more detail on Paynow refer to


The merchant outlet country at the time of presenting payment options to the cardholder is Zimbabwe. Transaction currency is Zimbabwean Dollar (ZWL) and United States Dollar (USD). 

Crystal’s Aura takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

This website is governed by the laws of Zimbabwe and Crystal’s Aura chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,

Crystal’s Aura may, in its sole discretion, change this agreement or any part thereof at any time without notice. 


Crystal’s Aura reserves the right in its sole discretion to change its product line and prices at any time without notice and to amend the Terms and Conditions of this Agreement, its Compensation Plan and its Policies and Procedures, upon giving the Member at least 30 days written notice.


An applicant has to be at least 18 years of age. An applicant that is a legal entity other than an individual must designate in writing an individual at least 18 years of age who shall agree in writing to be personally responsible for all of the Member’s obligations under this Agreement.

This website is run by Roots & Beginnings Private Limited based in Zimbabwe trading as Crystal’s Aura and with registration number ……..

Contact details: Address

Email: Phone: 263719339140

Crystal’s Aura offers the Skin Squad Member an opportunity to purchase Crystal’s Aura Products at wholesale price and to resell at a suggested selling price or utilize the products for personal use. Skin Squad Members may introduce other Members as provided for under the Crystal’s Aura Compensation Plan to participate in and receive benefits under the Compensation Plan.

Crystal’s Aura makes no representation as to how much, if anything, the Skin Squad Member may qualify for. Any Profits will depend on the skills and efforts of a Member.

Rights to Termination

Skin Squad Member: The Member may terminate the Membership with Crystal’s Aura at any time for any reason by providing written notice to Crystal’s Aura.

Crystal’s Aura: Crystal’s Aura may terminate the rights of the Member in the event that the Member: 

  • Fails to comply with any of the terms or conditions of this Agreement or any Policies and Procedures of Crystal’s Aura now in effect or as they may be amended 
  • Makes any misrepresentation or engages in any unethical practice as a Skin Squad Member, as determined by Crystal’s Aura in its sole discretion

Upon termination for any reason, the Member shall cease to be a Member of Skin Squad, and the Member shall thereafter have no further rights to participate in or receive any benefits or compensation under the Compensation Plan.


The Skin Squad Member is an Independent Contractor. This Agreement does not create the relationship of employer-employee, agency, partnership, or joint venture between the parties. The Member will not be treated as an employee for tax purposes and the Member is responsible for paying all applicable taxes.


Skin Squad Member advertising includes all forms of advertising, including the use of the Internet. The Member shall at no time adopt or use any word, logo, slogan or mark that is the same as or may be similar to or confusing with any trademark or service mark, logo or slogan owned or used by Roots & Beginnings (Pvt) Ltd or Crystal’s Aura. All variations and adaptations of any trade- or service marks, logo and slogan owned or used by Crystal’s Aura shall be the exclusive property of Crystal’s Aura and Crystal’s Aura shall have the exclusive right to register the same and to license the use thereof. At no time during the term of this Agreement or at any time thereafter shall the Member or anyone acting on the Member’s behalf attempt to apply for registration of any trade name or trademark owned or used by Crystal’s Aura. Crystal’s Aura requires all Members to obtain prior approval for any advertisement content and/or any advertisement materials placed on the internet, which includes websites, hyperlink, e-mail communications, or any other electronic or computer-related medium. Further details are included in the Company’s Policies and Procedures.

Heirs and Assigns

The benefits and obligations of this Agreement shall inure to and be binding upon the respective heirs, devisees, successors, and assigns of each party; provided however, the Member may transfer the Member’s rights under this Agreement only upon (1) prior written notice to Crystal’s Aura, (2) the transferee’s agreement to be bound by the terms of this Agreement, and (3) Crystal’s Aura’s acceptance of the transferee as a Member.

Business Conduct

The Applicant recognizes the importance of creating and maintaining the goodwill of Crystal’s Aura Customers, and further understands that Skin Squad is a Network Marketing Program whose Compensation Plan and success depend upon the efforts of its Members. It is agreed that the Member will use his/her best efforts in servicing Crystal’s Aura Customers.

Recruitment of Members & Membership Transfers

To protect the integrity of the Skin Squad Compensation Plan and safeguard the hard work of all Members, Crystal’s Aura strongly discourages changes in the Family Tree Structure. Maintaining the integrity of the Upline / Downline Family Tree Structure is critical for the success of every Member and the Skin Squad Compensation Plan.

Although the Skin Squad Member is an Independent Contractor, the sale, transfer or assignment of a Skin Squad Membership is subject to certain limitations. If the Member wishes to sell, transfer, or assign his/her membership, the following criteria must be met: (1) The buyer or transferee must be (or must become) a qualified Member, (2) The termination request should be sent to the Crystal’s Aura Head Office and must state that the Member is terminating the Membership in order to sell, transfer, or assign his/her membership to another Skin Squad Member, (3) Before the sale, transfer, or assignment can be finalized and approved by Crystal’s Aura, the selling Member must satisfy any debt obligations with Crystal’s Aura, (4) The selling Member must be in good standing and not in violation of any of the terms of the Agreement in order to be eligible to sell, transfer, or assign the membership, (5) Either the buying or the selling Member must pay the required Administration Fee, (6) No changes in the Upline / Downline Family Tree Structure can result from the sale or transfer of a membership. Further details are included in the Company’s Policies and Procedures.

Repurchase Policy for Terminated Members

Upon termination of a Membership, Crystal’s Aura will repurchase currently marketable inventory at not less than 90 percent of the Skin Squad Member’s net costs. This repurchase will include Crystal’s Aura Products, Crystal’s Aura-produced promotional materials and sales aids in the possession of that Member and purchased by that Member prior to the date of termination of the Membership with Skin Squad-Crystal’s Aura. Products shall not be considered “currently marketable” if they are returned for repurchase after the products’ commercially reasonable useable or shelf-life period has passed or if they are products that the Company has clearly disclosed prior to purchase as seasonal, discontinued or special promotion products. Any monies due to the Company or Sales Volume Bonus paid out on returned products to the terminated Member will be subtracted from the total amount of the refund. Any Volume Bonus paid to the Upline of the terminating Member will be deducted from future Volume Bonus of the Upline Member. The Member who returns products under this 90 percent buy-back policy relinquishes his/her right to sign up as a Member in the future.


We are so certain that customers will be completely satisfied with their Crystal’s Aura Product experience, such that we offer a 30 day guarantee. If the customer is dissatisfied with the Crystal’s Aura Product for any reason, the Member shall exchange the product or refund the full purchase price to the customer. The Member can return the product. Once the product is received at the Crystal’s Aura Head Office the Member will be given a replacement product. Prior to returning product/s to the Crystal’s Aura Head Office for an exchange, a Return Authorization Number must be obtained from the Crystal’s Aura Head Office Helpdesk.

Sharing Bonus/Retailing Bonus/Building Bonus/Leading Bonus


The Sharing Bonus and Retailing Bonus will generally be recorded in your Skin Squad Account within one business day following the purchase. 


Four times a month, we pay you a Building Bonus for any newly completed Building Blocks through the end of each weekly period. Your Building Bonus will generally be recorded in your Weekly Account within one business day following the end of the weekly period.

Following the end of each month, we calculate your Leading Bonus. The Leading Bonus is generally recorded in your Skin Squad Account within one business day following the end of the monthly Bonus calculation and is automatically transferred to the financial institution that you select.

I hereby agree and acknowledge that all personal information provided may be used and processed by Crystal’s Aura and such use may include digital storing of data outside Zimbabwe.

This Agreement shall become effective only upon:

  • Submission of the Registration Form to the Crystal’s Aura Head Office.
  • Once full payment for my Wholesale Products & delivery charges reflect in the Crystal’s Aura bank account and an official receipt for payment of the Products has been issued
  • Issuance of a Crystal’s Aura Member Code